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Border opening dates and safety and health requirements were announced June 10th. Please find updated information HERE. We will continue to update this blog page as we receive additional details and information.
Committing to the highest standards of cleanliness and disinfection, Bucuti & Tara Beach Resort has implemented extensive new health and safety protocols to their operation to respond to the COVID-19 situation and to provide protection for our guests and associates.
Certified by the worlds leading authorities for decades, Bucuti & Tara has long been certified by organizations that are focused on food safety and general processes of operation that integrate and prioritize health and safety on many levels.
Every Bucuti & Tara Associate will be tested for COVID-19. Further, a daily temperature screening and health questions will be applied to ensure health and risk of exposure. Employees not meeting criteria will not proceed onto the premises.
In addition to our usual, robust housekeeping cleaning service, complete sterilization of the guest room takes place prior to guest arrival using the most advanced technology available, using the following:
Guest Rooms:
Aruba is a Dutch Island, equipped with sophisticated healthcare facilities and professional and expert healthcare experts. And, as leaders within the tourism community in Aruba, we are fully informed, and we have full confidence in the public & private sector partnership managing this situation together, island-wide.
Please contact us for more information or with any questions you may have about our health & safety protocol: manager@bucuti.com
Frequently asked questions about what to expect moving forward:
Q: Are masks and gloves expected?
A: Guests are not required to wear gloves or masks. The reasons are:Guests have been tested prior to arrival in Aruba. Or, they have had the rapid testing at the airport and will await the results in their room. Aruba has been COVID free since early May and all of our associates have been and will be tested periodically, moving forward. Associates will maintain total social distancing rules. Associates will be disinfecting guest rooms and public areas and using hand-sanitizers themselves.
Q: Will hotel associates wear masks?
A: Associates in food preparation will wear masks at all times. Food service will be provided to guests 'touch free' and all food items will be covered at all times prior to delivery. Protocols for safety will be enforced both by staff and to our guests.
Q: Does Bucuti & Tara provide hand sanitizer?
A: Yes, and they are automatic, touch free in all public areas, throughout the resort. Hand sanitizing dispensers will be in all guest rooms.
Q: How are rooms cleaned?
A: A 5-step process for rooms includes the best UV technology; Ionic treatment, HEPA air-cleaners and EPA approved sanitizers to completely disinfect rooms. After disinfecting, we place a seal sticker on the door. Please see the all the details here: www.bucuti.com/covid-19
Q: How do I interact with staff so I respect social distancing?
A: We have procedures in place for every task to incorporate social distancing and have been training and testing staff since early May. Electronic messaging will be possible to communicate with our associates for assistance as well. Social distancing will be mandatory for associates and guests alike, and at all times.
Q: Are masks and safety supplies available for purchase at Bucuti and Tara?
A: Yes, they will be available for sale via our 'in room grocery' service and in our gift shop
Q: How does my luggage get to my room or do I need to carry it myself?
A: Our attendant will deliver your sanitized luggage to your room, separately but quickly - to account for social distance, and place it outside your door. If any part of your luggage is touched during delivery, it will be disinfected prior to being left at your door.
Q: Will chairs and sun loungers be sanitized between use?
A: On a daily basis. Sun loungers are assigned for guests’ use for the day. We have more loungers than guests. and fresh, clean covers for loungers are placed on reserved loungers.
Q: Do we have to share the elevator with others?
A: No, our small size and few floors allows for non-crowded elevators whereby guests can have the elevator to themselves, plus we have easy to access, open, ventilated stairways in both buildings making it quick and easy to get to your room as well. We will inform and request that guests do not join other guests in any elevator.
Q: Will the spa be open and what services will be available?
A: Yes, the PURUN Spa has implemented a comprehensive set of COVID safety protocols. They include capacity limits, sanitation guidelines to disinfect spa rooms completely, no touch payment systems and sanitizer stations, a health check with temperature control for both associates and guests. A plexiglas partition for manicure services. Disinfection of all equipment prior to reuse. Associates will wear masks and gloves when appropriate.
Q: Will the Gym be open and what precautions will be taken?
A: A complete plan to disinfect in place to allow safe usage of the gym. An industrial UV blaster will be in use as well as EPA approved disinfectant for COVID use. Heightened cleaning schedules of all surfaces, including remote controls, yoga mats, gym machines, weights, equipment, etc is scheduled. A capacity limit will be in place to allow for social distancing.
Q: How will the breakfast change from the buffet? Lunch, Dinner?
A: Breakfast will be ordered and served a la carte in our Elements restaurant and we will take reservations to abide by social distancing. At the Tara Lounge we will offer a breakfast buffet with items available which will now be served to you at your request from our kitchen team who will wear masks and serve from behind a plexiglass shield to maintain a touchless system for your safety. As you point and inform the items you want, our cook will place it for you on the plate. Lunch and Dinner remain a la carte with touch free and physically distant service. We will also be offering limited-menu room service.
Q: Are handshakes expected?
A: No, we will have touchless services throughout the resort as well as social distancing practices
Please note that we continue to get more detail about the requirements below. Please check this section often and at least a week prior to your departure to be prepared. We stand by to walk you through the process. Contact us for info@bucuti.com for assistance.
Q: What is required pre-arrival to travel to Aruba?
A: All guests will be required to fill out an online Embarkation Debarkation Card (ED Card) and here is the link: www.edcardaruba.aw. This will include a short health questionnaire and the opportunity to upload a negative results COVID test, taken within 72 hours of arrival in Aruba
Q: What is the airport experience like?
A: Guests will be required to wear a mask, social distance and answer screening questions and have results of a negative COVID test (within 72 hours prior to arrival). Guests can upload this test during the mandatory Embarkation Card (ED Card) process which will be available electronically. The ED card will also have the qualifying health questions to answer. An alternative to having a test prior to arrival is to have a rapid COVID test at the airport upon arrival and wait for the results at the resort from 6 - 24 hours. (guests would need to stay in their room until results are given). Once the test is negative, guests can enjoy the remainder of their vacation. When tested positive for COVID, you will move to a hotel designated for COVID patients for monitoring and care until you recover, test negative and can return home. Your travel companion will have to quarantine at the hotel and test negative prior to returning as well.
Q: Is travel insurance required?
A: COVID Insurance is required at $15 per day, per person, sold at the time the ED form is filled out electronically and covers you in case you develop COVID while you are on island. (The government continues to negotiate for the best pricing and this rate may change.) This covers your hotel stay and care. Additional travel insurance is optional and at your own discretion and cost. At this time, other travel insurance you may want to secure would be in addition to Aruba's insurance requirement. If this changes, we will update this page immediately.
Q: How can I book private transportation from the airport to the resort?
A: We have a wide range of options for arrivals from VIP escorted service through the airport to a private black car or SUV or, simply a private company/car transportation. This is easily arranged through our concierge@bucuti.com prior to arrival.
Q: If I don't feel well, what help is available in Aruba?
A: Aruba has a state of the art hospital with professionally certified and trained professional healthcare and located within a mile from the resort. Although we have no COVID now, they have experience with COVID and bringing dozens of COVID patients back to health. When tested positive for COVID, you will move to a hotel designated for COVID patients for monitoring and care until you recover, test negative and can return home. Your travel companion will have to quarantine at the hotel and test negative prior to returning as well.
Q: Are island restaurants, stores, tours and attractions open, safe and healthy?
A: Yes! The government of Aruba implemented a program in May called the ‘Aruba Health and Happiness Code’ This is a stringent cleaning and hygiene certification program that will be mandatory for all tourism related businesses across the country. All Aruba restaurants, transportation, activities, excursions, hotels, and other tourism related businesses will be able to get a health and safety seal which will signal to visitors that the business is a safe place to be.