Terms & Conditions

CANCELLATION POLICY:
Rates are 100% NON-REFUNDABLE within 30 days of date of arrival for direct hotel reservations. Your credit card will be charged 30 days prior to arrival for all room nights of your stay, per our strict cancellation policy.  We urge you to retain travel insurance for your protection against unforeseen circumstances that may cause a cancellation. We are very strict with our cancel policy and will always charge, no matter the circumstances. Reservations are non-transferrable to alternate names/guests. Room reservations can only be cancelled by email.

NO CHILDREN:
Bucuti is an Adults-Only (18+) resort, and does not accept children 17 and under.  Our services are geared primarily to couples on romantic getaways or those looking for peace and quiet. All resorts in Aruba except Bucuti have programs and facilities for children.

NON SMOKING POLICY:
The resort is a non-smoking resort, except for 3 designated areas on property (south garden hut, courtyard garden umbrella, and blue umbrella on beach). All rooms and room balconies are also non-smoking. A fee of $250 USD cleaning charge will be charged to your account if we need to process the room when smoking has occurred during your occupancy. Cigars and pipes are not permitted on property and e-cigarettes are treated as cigarettes. 

Your credit card must be valid for your stay dates. If you do not have a credit card, we require a check/wire transfer deposit equal to three room nights and tax/service at time of booking.

PET POLICY:
1. One small dog or cat (less than 20 lbs) allowed per room, and hotel needs to be informed at time of reservation. 
2. Pet Owner agrees to be responsible for any damage or injury caused by the pet, and to absolve the Hotel staff of any liability if the pet or another guest is injured and to limit to one pet per room.
3. We require that the pet never be left unattended in the hotell.
4. Pets are not allowed inside the Tara Lounge or Elements dining room. 
5. Pets are not allowed on the pool deck.
6. Barking may disturb other guests. Should guests hear and complain about barking we may have to relocate the Pet Owner to another resort.
7. Pets must be leashed or held when out of the guestroom.
8. We provide two pet dishes (for water and food) and a sleeping mat; please do not allow pets on the beds or furniture.
9. Pets may be walked on resort grounds, however, owners are required to clean up after your pet .
10. The resort will charge an additional fee of $15 per day for the pet in the Bucuti wing, and $20 per day for the pet in Tara Suites.