We are thrilled to share the incredible news of our very own Concierge, Angela Pochettino, receiving the prestigious Aruba Hotel and Tourism Association's (AHATA) Excellence in 2023 Award. This recognition is a testament to Angela's unwavering commitment to hospitality, and we couldn't be prouder to have her as part of our Bucuti & Tara family.
Angela's journey with us began as a Junior Concierge, and over the past four-and-a-half years, she has become an integral part of the Bucuti & Tara experience. Her dedication to building meaningful relationships with our guests, uncovering the hidden gems of both our resort and the beautiful island of Aruba, has set her apart as a true gem in our team.
The Celebration of Excellence
On November 25, 2023, we had the pleasure of honoring Angela at an elegant celebration dinner, surrounded by industry peers, family, and the warmth of Bucuti & Tara camaraderie. It was a night filled with joy, recognizing Angela for her exceptional contributions to the spirit of hospitality and service throughout 2023.
A Multilingual Virtuoso
At Bucuti & Tara, we welcome guests from an average of 25 countries daily, and our multilingual staff strives to make every guest feel at home. Angela, in particular, has become a beloved figure among our Italian-speaking guests. Her fluency in Italian, combined with a deep commitment to communicating with them in their native language, has elevated their experience and garnered Angela praise in various guest reviews.
Angela's Impact Through Guest Reviews
Here are just a few highlights from the glowing Tripadvisor reviews celebrating Angela:
"Merita una menzione speciale Angela, persona meravigliosa che abbiamo vissuto più come amica che come concierge" ("Angela deserves a special mention, a wonderful person whom we experienced more as a friend than as a concierge.")
"Un ringraziamento speciale ad Angela che ha risposto a tutte le nostre domande e ci ha aiutato in tutto il nostro soggiorno sempre con cordialità e allegria" ("A special thanks to Angela, who answered all our questions and helped us throughout our stay, always with friendliness and cheerfulness.")
"If you go, make sure to allow Angela at the Concierge to book all of your dinner reservations as we enjoyed some of the best dinners we’ve ever had."
Elevating Experiences, One Guest at a Time
Our staff members are the heart and soul of Bucuti & Tara, and Angela Pochettino's AHATA Excellence in 2023 Award is a testament to the outstanding service and genuine care she provides to each guest. We applaud Angela for her commitment to attentiveness, warm hospitality, deep knowledge, and personalized service that leaves an indelible mark on every Bucuti & Tara guest she encounters.
Cheers to Angela, our beacon of hospitality excellence!