Terms & Conditions

CANCELLATION POLICY:

Cancellations 14 days or less prior to arrival incur 100% penalty (all room nights reserved). Holiday cancellations (for arrivals between December 20 and January 2nd) incur 100% penalty when cancelled within 45 days prior to arrival or less.

We are very strict with our cancel policy and will always charge, no matter the circumstances, therefore we highly recommend all our guests secure travel insurance to protect themselves. For more information, see Travel Insurance information.

MINIMUM NIGHT STAY REQUIREMENT:

Minimum stay requirements apply to some dates. You will be informed at the time of booking if a minimum stay applies to your dates

Your credit card must be valid for your booking dates. If you do not have a credit card, we require a check/cash deposit equal to three room nights and tax/service at time of booking.

Travel Insurance
We highly recommend all guests to protect themselves from losses due to last minute cancellations or no-shows. Because we are a small, independently owned business, and have high demand, we are not flexible when it comes to collecting fees for last minute cancellations and no-shows. Please read our policy carefully and consider contacting your insurance agent for travel insurance. The following two insurance companies were recommended by the Wall Street Journal "Smart Money" January 2002 issue:

Access America: 800-284-8300
or Travel Guard: 800-826-1300
Rates quoted for a $3,000 trip, Access American charges $79 to $342 depending on your age. Travel Guard charges $173 to $565 (please call for current rates).

Children
Bucuti is an Adults-Only resort, and does not accept children 17 and under.  Our services are geared primarily to couples on romantic getaways or those looking for peace and quiet. All resorts in Aruba except Bucuti have programs and facilities for children.

Non Smoking Policy - Tara Wing

The Tara Beach Suites and the Tara Wing building public areas have a strict non-smoking policy and therefore smoking is prohibited. We also offer smoke free Bucuti Wing garden and oceanview rooms. A fee of $250 USD cleaning charge will be charged to your account if we need to process the room when smoking has occurred during your occupancy. The fee pays for a team who will clean all the surfaces of the room, including walls, ceiling, furniture, fabrics and linens as well as replacing the printed materials, to eliminate smoke residue. We do allow smoking on some balconies in the Bucuti Wing, please request if needed.

Special requests and comments
Please be informed that we do our utmost to fulfill your requests, but we cannot guarantee room locations or bedding until day of arrival.