Frequently Asked Questions - TOP QUESTIONS ABOUT BUCUTI
- We're planning a family getaway with our children. Are Bucuti & Tara Beach Resorts a good place to bring children/families?
- What is your smoking policy? Are your rooms smoke-free?
- Do I need a deposit to guarantee my room at Bucuti? Is there a cancellation charge?
- Do the Bucuti & Tara Beach Resorts provide airport transportation?
- Understanding Who We Are - Our Star Rating?
TOP QUESTIONS ABOUT BUCUTI
Bucuti is the only resort in Aruba catering to adults and couples, 18 years of age and older. All resorts in Aruba except Bucuti have programs and facilities for children.
All of our rooms are smoke-free in both wings.
The Tara wing is completely smoke-free and smoking is not allowed in guest rooms, balconies, patios or public areas.
In the Bucuti Wing, smoking is not allowed inside any of the guest rooms. However, for the Resort’s Superior rooms located on the south side of the Bucuti Wing, and our Deluxe rooms and Jr. Suites located ocean-front in the Bucuti Wing, smoking is allowed on the balconies or patios only.
Smoking is allowed on the restaurant deck, at the beach bar, in our open-air lounge in concierge lobby, as well as on the public beach and by the pool.
To reserve a room with a balcony or patio where smoking is allowed, it is important to inform your travel agent or the hotel at reservations@bucuti.com to confirm this request in advance, otherwise we cannot guarantee a room with smoking allowed on the balcony.
A cleaning fee of $250 USD will be added to the room bill of guests who smoke in their guest rooms.
We do not require a deposit when reserving directly with Bucuti & Tara Beach Resorts. A credit card that does not expire prior to arrival is required at the time of reservation as well as a confirmed agreement through the reservations form or online form that you agree to our cancellation policy. We do not charge the credit card unless a reservation is cancelled within the penalty period, or in the event of a no-show. Please review the cancellation information carefully. Due to the high demand for our rooms we will not make any exceptions to our cancellation policy. We strongly recommend that you secure travel insurance.
Hotel shuttle buses are not permitted to wait for guests at the airport arrival hall. Therefore we recommend a taxi as the most convenient transportation to Bucuti. The rate is $25 USD and there is also a surcharge of $2.00 USD (in addition to the $25) for trips after midnight, on Sundays and during holidays. The one-way trip from the airport will take about 15 minutes.
Bucuti & Tara Beach Resorts is proud to have been rated TripAdvisor’s #1 Hotel on Palm Beach/Eagle Beach for so many years, as well as one of the site’s top hotels for romance time and time again. However, ratings only tell part of the story, and prospective guests are encouraged to look beyond the accolades and learn more about the type of experience Bucuti offers before making a reservation.
Bucuti is, and always will be, a casually elegant four star resort focused on providing attentive, personalized service. Bucuti is not an opulent five star resort with marble floors and chandeliers. It is not a lively party spot. It was designed for adults seeking a laid-back, tranquil destination where they can sink their feet into the sand and let their cares slip away.
Bucuti.com is a good place to start to learn more about the resort’s services, amenities and atmosphere. For insight from other guests, visit Trip Advisor and read as many reviews as possible. To interact with guests and management directly, visit the Bucuti Facebook page or tweet us @Bucuti. Reservations agents are always available to help as well and can be reached via e-mail at bucuti@setarnet.aw.
