Blog

Cancel if you must, but please…

Our primary goal is to do everything it takes to help you, our valued guest, enjoy your hard-earned beach vacation and pure relaxation from the moment you book your getaway to the moment you check-out. That being said, we also completely understand that sometimes situations arise leaving you with no other option but to cancel your trip to Bucuti due to unforeseen circumstances beyond your control. To make this difficult situation easier on you we’d like to take a moment to review our cancellation policy. It is our hope that this will help to alleviate any unnecessary stress and charges.

New Year, New Improvements, No Service Charge

Like many of you, we see the New Year as a time to make resolutions. So as we entered 2014 we decided there could be no better time to continue improving our commitment to guest service. As we always say, guest service cannot be approached as a one size fits all model, which is why we have committed to introducing our most recent update, eliminating the 15 percent service charge on all food and drink bills at both Elements and SandBar. 

One Happy Island, One Safe Resort

While guests enjoy that Aruba is referred to as “One Happy Island” and can be captivated with our beautiful beaches, crystal clear waters, white sandy beaches and friendly people, we think it is still very important to remind our valued guests year after year that safety must always be top of mind, no matter how safe or comfortable we feel.

In comparison to many other islands in the Caribbean, Aruba is a very safe place for both locals and vacationers. We are fortunate to not see the types of violent and drug-related crime that are more prevalent in other countries in our region. While some destinations advise vacationers against journeying beyond their resort, visitors to Aruba are encouraged to explore – whether it’s at Arikok National Park, which encompasses nearly 20 percent of the island, the wide variety of restaurants located around the island or our lively nightlife scene.

Our little world called Aruba

At Bucuti, we’re proud to be eco-pioneers, and creating a sustainable, eco-friendly environment for our guests is woven throughout the fabric of our company culture. We go far beyond towel- and electricity-saving programs, and have made significant investments in eco-technologies and systems, as well as environmentally safe products to earn the title of Top 10 Green Hotels in the Caribbean and earning a Green Globe High Achievement Award.

Practicing and executing sustainable programs is one thing, but an equally important part of our mission is educating and enlightening our staff and our guests about the driving factors that spark our motivation day in and day out to keep our mission going.

Last month, I was given the opportunity to be a keynote speaker on World Tourism Day and I wanted to share some of my key points with my esteemed Bucuti guests.

It’s worth the time, in Aruba

U.S. Departures from Aruba's airport require an early check-in, but the benefit is that you then skip immigration and customs after arriving at your destination.

We often receive inquiries from our American guests asking why it’s necessary to arrive at the airport three hours in advance, in comparison to the two hours required in the U.S. The answer is simply that our Queen Beatrix Airport provides full pre-clearance to the U.S. While this may seem like a bit of a hassle at first glance, it actually offers a great benefit to the traveler.

NATURE AND NURTURE

Aruba’s only restaurant specializing in natural and organic lunch and dinner offerings

When we speak with our guests about why they choose to return to Bucuti year after year, one of the top reasons we hear is that they enjoy the serene environment we’ve created. Establishing a tranquil haven has been essential to our guests’ satisfaction and was the driving force behind why we decided to become adults-only.

Many of our guests are seeking a healthier lifestyle and we are receiving more and more requests for vegetarian, vegan and gluten-free dishes, which our chef was always skillfully willing to provide on request. 

Bucuti vs. All-Inclusives

As you plan your next vacation, you may be debating the differences between an all-inclusive resort and a European plan. While a few properties on Aruba choose to be all-inclusive, here at Bucuti & Tara Beach Resorts we’ve decided not to go that direction and wanted to take this opportunity to share some of the reasons why.

Let’s Clear the Air…

Some of our guests have asked why we have dehumidifiers and air purifiers in the room in addition to air conditioners, so we’d like to take a moment to explain. Our goal is to provide you with accommodations that are safe, healthy and irritant-free while minimizing energy consumption. Our HEPA air purifiers and dehumidifiers are an essential part of this commitment and improve the quality of the overall vacation experience for our guests. While our beautiful tropical weather makes for a perfect beach day, it also comes with humidity and moisture that enter the room and can cause mildew and mold. Without the use of the HEPA air purifiers and dehumidifiers, these triggers could irritate guests that suffer from allergies and respiratory problems and diminish your overall experience.

What It Means to be Green?

By definition “going green” is “a phrase referring to an individual action that a person can consciously take to curb harmful effects on the environment through consumer habits, behavior and lifestyle.” But what does that really mean and how does it affect business?  While many companies make the claim that they are green, the spectrum of what this entails varies greatly.  So, we’d like to take a moment to share with you not only some of the reasons why being mindful of our environmental impact is so important to us but also what some of our certifications actually mean.

Reason 1: Degradation of the Environment   

Your Honesty Is Our Best Policy

We are very proud to have been the recipient of multiple awards from travel review sites and to hold the distinction of TripAdvisor’s number one rated property on Aruba. Hearing from you, our guests, has been an invaluable tool for not only our staff but also for future visitors to the island. Taking the guesswork out of travel alleviates many concerns, and by you sharing your experience, visitors are able to make more informed decisions prior to their arrival.  

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